Privacy Policy - Reviwise

Privacy Policy – Reviwise Effective Date: [04/12/2025] Owned & Operated by: Truezone Inc. Address: 1111B S Governors Ave STE 20696, Dover, DE, 19904, United States Email: support@reviwise.com This Privacy Policy explains how Reviwise ("we", "our", "us"), owned by Truezone Inc., collects, uses, stores, and protects your information when you use our Platform. It also includes our Cookie Policy, which governs how cookies and similar technologies are used on Reviwise. We aim to comply with applicable data protection laws, including the GDPR, UK GDPR, CCPA/CPRA, and other relevant regulations. 1. Information We Collect 1.1 Information You Provide - Name; - Email address; - Business name and business details; - Login information and account settings; - Communication preferences; - Support requests and messages you send to us. 1.2 Information Collected Through Google Authorization When you connect your Google Business Profile using Google OAuth, you grant Reviwise limited access to: - Google Business location details and metadata; - Customer reviews and review metadata; - Your responses to reviews; - Google Business analytics such as views, searches, and impressions (where available). Reviwise does not access your Gmail messages, Google Drive files, contacts, or unrelated Google data. 1.3 Automatically Collected Data We automatically collect certain information when you use the Platform, such as: - IP address and approximate location; - Device and browser type; - Operating system and language; - Usage logs and page interaction data; - Login timestamps and session information; - Performance and crash reports. 1.4 Payment Information All payment processing is handled by Stripe. Reviwise does not store full credit card numbers, CVV codes, or expiration dates. We may store limited billing metadata (such as last 4 digits of a card and card brand) only as provided by Stripe for reference. 2. How We Use Your Information We use your information to: - Provide, operate, and maintain the Reviwise Platform; - Connect and synchronize your Google Business Profile data and reviews; - Enable you to view and respond to reviews in one place; - Generate analytics, dashboards, and performance reports; - Send you notifications, alerts, and service-related messages; - Provide customer support and respond to your requests; - Monitor and improve the Platform's performance and user experience; - Prevent fraud, abuse, or unauthorized access; - Comply with legal and regulatory obligations. We do not sell or rent your personal data to third parties. 3. Legal Bases for Processing (GDPR) If you are located in the EU/EEA or another jurisdiction requiring a legal basis for processing, we rely on: - Contractual necessity – to provide the services you have requested; - Legitimate interests – to maintain and improve our Platform, security, and operations; - Consent – for certain cookies, analytics, or marketing communications; - Legal obligations – to comply with tax, accounting, and other regulatory requirements. 4. Data Sharing We share your information only with third parties that are necessary to operate the Platform or as required by law. 4.1 Service Providers We may share data with: - Cloud hosting providers (e.g., Google Cloud Platform); - Payment processors (Stripe); - Email delivery services; - Analytics and crash reporting tools; - Customer support tools. These providers act as data processors and are contractually bound to protect your data and use it only for the services they provide to us. 4.2 Legal Compliance and Protection We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: - Comply with legal obligations or governmental requests; - Protect and defend our rights or property; - Investigate or prevent possible wrongdoing; - Protect the personal safety of users or the public. 5. Data Retention We retain personal data for as long as necessary to: - Provide and maintain your Reviwise account and subscription; - Fulfill the purposes outlined in this Privacy Policy; - Comply with legal, tax, and regulatory requirements. When you close your account or disconnect your Google Business Profile, we generally delete or anonymize personal data within 30 days, unless we are required by law to retain it for a longer period. Backup data is automatically purged according to our backup retention schedule. 6. Data Security We implement reasonable and appropriate technical and organizational measures to protect your data, including: - Transport-layer encryption (HTTPS/TLS); - Secure Google OAuth authentication; - Access controls and role-based permissions; - Encrypted storage for sensitive internal data; - Monitoring and logging of infrastructure; - Regular security reviews and updates. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. 7. Your Rights Depending on your jurisdiction, you may have certain rights over your personal data, including: - The right to access your personal data; - The right to correct or update inaccurate data; - The right to request deletion ("right to be forgotten"); - The right to restrict or object to processing; - The right to data portability; - The right to withdraw consent (for consent-based processing); - The right to lodge a complaint with a data protection authority. To exercise your rights, please contact us at support@reviwise.com. We may need to verify your identity before fulfilling certain requests. 8. Children's Privacy Reviwise is not intended for children under 18, and we do not knowingly collect personal data from minors. If you believe that a child has provided us with personal data, please contact us so we can remove it. 9. International Data Transfers Your data may be processed in the United States or other countries where our service providers operate. When transferring data internationally, we implement appropriate safeguards, such as: - Standard Contractual Clauses (SCCs) where appropriate; - Data processing agreements with our providers; - Security and access control measures. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via email or in-app notifications. Your continued use of the Platform after the updated policy becomes effective constitutes acceptance of the changes. 11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: support@reviwise.com --- Cookie Policy (Part of the Privacy Policy) Reviwise uses cookies and similar technologies to provide and improve the Platform, analyze usage, and enhance your experience. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences. 1. What Are Cookies? Cookies are small text files that are stored on your device when you visit a website. They help websites remember your actions and preferences over time. We also use similar technologies such as: - Local storage and session storage; - Tracking pixels and tags; - Analytics scripts. 2. Types of Cookies We Use 2.1 Essential (Strictly Necessary) Cookies These cookies are required for the Platform to function properly. They enable core features such as: - Authentication and login; - Maintaining your session while you navigate the dashboard; - Security features to protect your account. You cannot disable essential cookies through our cookie tools, but you can block them in your browser settings (although the Platform may not function correctly). 2.2 Performance & Analytics Cookies These cookies help us understand how users interact with the Platform, so we can improve performance and usability. For example, we may use them to: - Measure which pages are visited and how often; - Identify navigation patterns and bottlenecks; - Analyze error rates and crashes. We may use tools like Google Analytics or similar services. These cookies do not typically identify you personally and are used in aggregate. 2.3 Functional Cookies These cookies allow the Platform to remember your preferences, such as: - Language or region settings; - Saved filters or layout preferences; - UI customizations within the dashboard. 2.4 Marketing & Attribution Cookies Reviwise does not serve third-party advertisements, but we may use limited marketing or attribution cookies to: - Measure traffic from specific campaigns or referral sources; - Track trial signups and conversions from marketing channels; - Understand which marketing efforts are effective. We do not use ad network cookies to track your behavior across unrelated websites. 3. Third-Party Cookies Some cookies may be set by third parties that provide services to us, such as: - Stripe (for payment pages and billing-related flows); - Google (for OAuth login and analytics services); - Email and support tools (for in-app messaging or help widgets). These third parties have their own privacy and cookie policies, and we encourage you to review them. 4. Managing Cookies You can control cookies in several ways: 4.1 Browser Settings Most browsers allow you to block or delete cookies. You can usually find these settings in your browser's "Options", "Settings", or "Preferences" menu. Be aware that blocking essential cookies may impact the functionality of the Platform. 4.2 Cookie Banners and Preferences If required in your region (e.g., EU/EEA), we may provide a cookie banner or preferences panel that allows you to: - Accept all cookies; - Reject non-essential cookies; - Customize your cookie choices. 5. Do Not Track (DNT) Some browsers include a "Do Not Track" feature that signals websites not to track your online activity. Industry standards for DNT are not yet uniform, so we do not currently respond to DNT signals. We will review and update our approach if industry standards change. 6. Updates to the Cookie Policy We may update this Cookie Policy from time to time. Any changes will be posted as part of this Privacy Policy, with an updated Effective Date. We encourage you to review this page periodically to stay informed about our use of cookies and related technologies.